Sea Kin has a 14-day return and exchange policy for non-custom items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order confirmation as proof of purchase. If an item is sent to Sea Kin and is not in the original condition in which it is received, the refund/return will be rejected and the item will be sent back to the customer. 

To start a return, you can contact us at customerservice@seakin.ae. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The customer is responsible for the fees related to return shipment.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@seakin.ae.

Damages and defects

Please inspect your order upon reception and contact us within 48 hours of receiving the item if the item is defective, damaged, or if you receive the wrong item. Once the item is inspected by Sea Kin and confirmed to be defective or damaged, you are entitled to a repair, exchange, or refund of the item. To be eligible for this, please notify us within 48 hours of receiving the item, providing clear photographs, and a detailed description of the defect or damage. We encourage customers to inspect jewellery upon delivery and immediately report any concerns.

Exceptions / non-returnable items

All custom made and bespoke items are non-refundable and not eligible for return or refund. We are unable to accept returns, process exchanges, or offer refunds once the production of a custom item has begun. Any jewellery that has been personalised with engraving, custom sizing, or specific material requests cannot be refunded or returned for any reason other than those outlined under the damages and defects policy.

Items introduced in brand collaborations are not eligible for return or refund. Unfortunately, we cannot accept returns on sale items or gift cards.

Customer satisfaction

Sea Kin takes great pride in the quality and craftsmanship of our jewellery and items. If you have any concerns about your order, please reach out to us at customerservice@seakin.ae so we can address them.

By placing an order with Sea Kin Jewellery, you agree to Sea Kin’s terms and conditions.