Who can I reach out to if I have questions about my order?
Please email us at customerservice@seakin.ae or send us an inquiry here. We usually respond within 24–48 hours on business days.

Do you ship internationally?
Yes, we ship globally and use different carriers for fulfilment to ensure the best delivery for our customers.

I’m a business, entity, or partner looking to contact Sea Kin’s management, who can I reach out to?
For all business related inquiries and partnerships, please contact info@seakin.ae

For custom/bespoke jewellery, what metals can I choose from?
Depending on the piece (From one of our signature lines or custom), we can develop jewellery in 18K yellow, white, or rose gold across different finishes, as well as other precious metals like platinum and sterling silver.

How long do custom/bespoke jewellery orders take?
Custom orders can take 3-6 weeks depending on design complexity, diamond/gem sourcing, and any additional features such as enamelling, engraving, or stone carving, if requested. 

The custom/bespoke piece process begins with a personal consultation with the Sea Kin team. After this discussion, a non-refundable 2,000 AED deposit, credited toward your final invoice, is required to start the custom order. We will then create sketches and develop a computer-aided design based on your vision. Once approved, your piece moves into casting, stone setting, and final finishing.