Orders are processed and shipped based on the locations outlined within this shipping policy, unless otherwise specified in the product description as pre-orders or bespoke/custom orders. Shipping costs vary by location, as outlined below, and are calculated at checkout.

UAE and GCC-based orders: Orders within the UAE and GCC are shipped via DHL and are free/at no cost to the buyer for purchases above AED 3600, purchases below AED 3600 are subject to a flat rate shipping fee of AED 30.

International Orders: We ship worldwide via DHL. All applicable duties, taxes and fees will be calculated at checkout. You will not be required to pay any additional cost on delivery unless you have opted out of paying them during checkout.

Once your item has shipped, you will receive a confirmation email where you can track your order. If you have any questions, we are always here to help. We can be reached at customerservice@seakin.ae.

Delivery Times: Depending on the destination country and shipping method chosen, international orders can take 5-7 business days to deliver.

Shipping for all other regions will be calculated at check out. Curious about our return policy? Click here.

If an order is placed to an incorrect delivery address, we cannot guarantee that modifications will be possible. Please reach out to our customer service team for help. Sea Kin Jewellery’s customer service typically responds within 48-72 business hours (Excluding weekends and holidays).

All precious metal jewellery is covered by insured shipping by our carriers. At the request of the customer, non-precious metals and non-jewellery items can also be insured. If this is something you wish to do, please contact customerservice@seakin.ae with your order number and request. If you choose not to do so, assume all responsibility for any loss, theft, or damage of your products.

Upon ordering, customers will receive an order confirmation followed by shipping confirmation upon dispatch, with tracking information. All orders and shipments can be tracked directly on the carrier’s website using the provided details.

Sea Kin prioritizes customer satisfaction. For comprehensive details regarding returns, refunds, and exchanges, refer to our Return and Refund Policy.